Help & FAQ

How do I create a video reel from a text idea?

Go to Projects → New Reel → choose "AI Storyboard". Enter your script or story idea, choose aspect ratio and brand, click Generate. Onyx Reelz will create scenes using AI video generation (Kling V3). Each scene uses your previous scenes as context for visual continuity.

How does URL to Video work?

Go to Video to Reel → URL to Video. Paste any webpage URL (blog post, product page, article). The AI scrapes the content, generates a storyboard, pairs each scene with matching Pexels stock footage, and opens in the editor. No AI video credits used — stock footage only.

How does Audio to Video work?

Go to Video to Reel → Audio to Video. Upload any MP3 or audio file (podcast, voiceover, song). The AI transcribes it, splits it into scenes, matches Pexels stock footage to each segment, and opens in the editor ready to edit.

How does Screen Recording work?

Go to Video to Reel → Screen Recording. Click Start, share your screen, record your session, click Stop. The recording opens directly in the editor as Scene 1. A thumbnail is auto-generated from the first frame.

How does Webcam Recording work?

Go to Video to Reel → Webcam Recording. Allow camera access, record yourself, click Stop. Opens directly in the editor as Scene 1.

What is the Campaign Generator?

Go to Video to Reel → Campaign Generator. Enter your product/service, target audience, tone, platform and number of reels (3, 5, 7 or 10). The AI generates a full campaign of unique reels each with their own title, script, and Pexels visuals. Each reel is saved to your dashboard automatically. Click "Open in Editor" to edit any reel.

What is the Viral Hooks Generator?

Go to Video to Reel → Viral Hooks. Enter a topic and choose platform and tone. The AI generates scroll-stopping opening lines using proven viral frameworks. Click "Caption" to generate a full social media caption with hashtags. Click "Edit →" to open the hook as a reel script. Costs 2 credits to generate hooks, 1 credit to generate a caption. Free for Pro/Agency users.

Does my reel get a title automatically when using Video to Reel?

Yes. When you create a reel through any Video to Reel flow, the AI automatically generates a descriptive title based on your clip names and theme — so your reel opens with a meaningful name instead of a generic date-stamped one like "Video Reel 21/05/2026". You can always rename it in the editor.

How do I generate AI video for a scene?

In the editor storyboard, each scene has a Generate button. Enter your scene description in the narration/action fields and click Generate. Kling V3 AI generates a cinematic video clip. Scene 2 onwards automatically uses Scene 1's visual style and content as a reference for continuity.

What is the scene continuity feature?

When you generate Scene 2 or later, the system automatically passes a "scene bible" (summary of all previous scenes) and Scene 1's thumbnail image to Kling as a reference. This improves visual consistency — same environment, similar style across scenes. Note: exact character faces may still vary slightly as this is a current limitation of AI video technology.

How long does AI video generation take?

AI video takes 2–4 minutes per scene and runs sequentially. A 3-scene reel takes approximately 6–12 minutes. Keep the tab open — your reel will open automatically when ready.

What are Character Lock and Style Reference?

Character Lock extracts a reference frame from your first scene and pins that character's appearance across all subsequent scenes for visual consistency. Style Reference lets you paste an image URL to apply its visual style across all scenes.

What video format should I use for Motion Reference?

Paste a direct URL to an MP4 video file. The URL must be publicly accessible. If the URL is invalid or private, the scene generation will fail silently — double-check your link before generating.

Why does AI video cost credits?

Each AI scene uses 5 credits from your balance. Character Lock and Style Reference add no extra cost.

How do reels get auto-titled?

When you generate a scene or complete a create flow, GPT-4o-mini automatically generates a punchy 4–7 word title based on your scene description. This replaces "Untitled Reel" in the title bar. You can always edit it manually.

How do I download my reel?

Click the Download button in the editor toolbar. The system renders all your scenes into a single MP4 file. This may take 1–2 minutes depending on the length.

Why do I see gaps between scenes in the editor?

The timeline shows scenes as separate blocks — this is normal. When you Download your reel, smooth dissolve transitions are automatically applied between scenes. Your final video will flow seamlessly.

How do I add music to my reel?

In the Editor, click the music note icon in the left panel, select Stock tab, and search or browse 25 tracks across 15 moods. Click Apply to add to your timeline.

Can I set a custom duration for each AI scene?

Yes. Before generating each scene, use the duration selector to choose 3s, 5s, 8s, or 10s. Each scene can have a different duration, which is useful for pacing your reel or giving more complex scenes extra time.

Can I regenerate just one scene without rebuilding the whole reel?

Yes. In the editor storyboard, each scene has its own Generate button. Click it to regenerate only that scene with Kling AI — your other scenes remain untouched.

How do I publish to YouTube?

In the editor, click the YouTube button. The modal opens immediately — you can fill in your title, description, tags and privacy setting while the reel renders in the background. Once rendering is complete the Upload button activates. Your video uploads directly to your connected YouTube channel.

How do I publish to LinkedIn?

In the Scheduler (Publish section), select your reel, choose LinkedIn, add your caption and click Publish Now or Schedule. Your video posts to your connected LinkedIn page.

How do I schedule posts?

Go to the Publish/Scheduler section. Select a reel, choose a platform, write your caption, set a date and time, click Schedule. The system automatically publishes at the set time.

How do I connect my social media accounts?

Go to Account → scroll down to Social Accounts. You'll see LinkedIn, YouTube, Instagram and TikTok. Click Connect on each to authorise Onyx Reelz to publish on your behalf.

Can I generate captions and hashtags automatically?

Yes. In the Scheduler, select a reel — the caption field auto-fills with the reel's title. Click Generate Caption & Hashtags. The AI creates platform-optimised captions with relevant hashtags based on your reel's content.

How does Music Studio work?

Go to Music Studio. Describe the mood, genre and style of music you want. Click Generate. AI composes a custom track using Suno V5 via EvoLink. The track is saved and can be applied to any reel.

How much does music generation cost?

Music generation costs 10 AI credits per song when using Onyx platform credits. If you bring your own EvoLink/Suno API key (set in Account settings), music generation is free and unlimited.

How do I use my own Suno/EvoLink API key?

Go to Account → Music Generation section. Click "My Suno API key", paste your EvoLink API key and click Save Key. The Generate button will show "Using your key" confirming it's active. Get a key at evolink.ai.

How do I search stock music by mood?

In the Editor music panel, select the Stock tab and type a mood keyword in the search bar — try dramatic, romantic, cinematic, lo-fi, upbeat, and more. Leave the search blank to browse all 25 tracks across 15 moods. Click any track to preview it, then Apply to add it to your reel.

What are AI credits?

AI credits power premium features like avatar video (HeyGen), premium voices (ElevenLabs), AI video generation (Kling), and music generation. Different features cost different amounts. Credits never expire.

How many credits do features cost?

AI video generation (Kling): credits per scene based on duration. Avatar video (HeyGen): 200–600 credits per minute. Premium voices (ElevenLabs): 10 credits per minute. Viral Hooks: 2 credits to generate, 1 credit for caption. Music: 10 credits per song (free with own key).

How do I top up credits?

Go to Account → click "Top Up Credits". 100 credits = $1. Credits never expire.

What plan do I need?

All plans include access to the full platform. Higher plans include more monthly reel allowances, priority generation, and additional features. See the Pricing page for current plan details.

How do I change my branding?

Go to Branding in the navigation. Upload your logo, set brand colours, and customise how your reels look. Branding is applied to all new reels.

How do I manage billing?

Go to Account → click Manage Billing. This opens the Stripe billing portal where you can upgrade, downgrade or cancel your plan.

Is there a privacy policy?

Yes. View our privacy policy.

What video formats are supported for upload?

MP4, MOV, WebM. Maximum file size depends on your plan.

What audio formats are supported?

MP3, WAV, M4A for Audio to Video. MP3 for Music Studio uploads.

What aspect ratios are available?

9:16 (TikTok, Instagram Reels, YouTube Shorts), 16:9 (YouTube, LinkedIn, Facebook), 1:1 (Instagram square).

My generation seems slow — is that normal?

AI video generation with Kling V3 typically takes 2–5 minutes per scene depending on server load. Music generation takes 30–90 seconds. This is normal for professional-quality AI generation.

Something isn't working — how do I get help?

Click the chat bubble (bottom right of any page) to contact support. Or email support@onyx-reelz.com.